Returns & Refunds

Check your order when it arrives

Defective items can only be returned on delivery, so please inspect your items and confirm they are in order before you accept them. If your parcel was sent to a town outside Nairobi, you have 24 hours from receiving it to start a return.

Damaged, faulty or wrong items

Please inspect your order on receipt and contact us immediately if an item is defective, damaged or not what you ordered, so that we can evaluate the issue and make it right.

Condition of returned items

You can return an item you have changed your mind about within 24 hours of receiving it. Items must be returned in the same condition you received them: unworn or unused, with tags, and in their original packaging. Please also show your receipt or proof of purchase.

Items we take back only if faulty

Used items, sale or clearance pieces, and items without their packaging can only be returned if they are faulty.

Check measurements before you order

Each product lists its dimensions so you can decide with confidence. Please check them before ordering.

How to start a return

WhatsApp us on 0725 650124 with your order number and a photo of the item you are returning, then bring it back to our shop at The One Mall, 3rd Floor, Shop T16, River Road (off Khoja Roundabout).

How refunds are paid

If your return is accepted, we agree a replacement or refund with you on WhatsApp. Refunds are paid within one day of the return being accepted.

Contact

Gale Interiors, The One Mall, 3rd Floor, Shop T16, River Road (off Khoja Roundabout), Nairobi CBD · Call 0722 555437 · WhatsApp 0725 650124 · Instagram @gale.homedecor